This section is an overview of the Jim's Franchising system. For more detailed information, please click on the Division you are interested in. Each Jim's Division is a semi-autonomous business with its own logo, manuals, uniforms, marketing systems and internal training. Fees and conditions vary widely. What all have in common is a shared commitment to customer service and to the success of our Franchisees.
We have a passion for customer service, and for this we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.
Our Franchisees decide exactly what services they want to offer, in which areas and on which days. We never give Franchisees work they do not want. So when we page out a lead, we expect it to be followed up promptly. We expect our Franchisees to turn up on time, wearing a full uniform, and to at least satisfy the customer. Ideally we aim to amaze them with the quality of our service.
Complaints are carefully monitored, and Jim posts his Email address on the public web site so that unhappy customers can contact him direct.
Customer service pays. Most of our Franchisees are working at capacity, and we knock back tens of thousands of potential clients a year. This despite rapid growth and an advertising spend under 2% of turnover. New Franchisees are offered a Work Availability Guarantee, which involves doing free promotional work in return for a guaranteed minimum income. The great majority of Franchisees never need to claim.
We work hard to earn our Franchisees the best possible income:
Franchisees can change work requests daily or even hourly to fill blank spots
Prices normally at least 10% over competitors
High conversion rate: around 75% of leads turn into jobs
Right of first refusal to exclusive territory
Choose areas close to home to minimize travel
Choose only the services you want
New Franchisees attend both a generic business training course and a technical one related to their Division. Franchisors provide ongoing support through regular meetings and one-on-one business coaching over the phone. This involves fast response to questions and a pro-active call at least once a month.
National office phones each Franchisee yearly, to check on satisfaction and support.
We keep costs to a minimum. Among the benefits:
Best mobile phone deal available anywhere
Low cost insurance
Fleet discounts on new cars
Special rates on debt collection, printing, EFT, etc.
Job Scheduling software at no charge
Our contracts and systems put Franchisees first:
No limit to size of business, and no extra fees for expansion
No limit to the area worked
No limit to the kind of work done (apart from legal requirements)
No removal of customers without consent, unless the customer requests it
Automatic renewal of contract for compliant Franchisees
Right to change Franchisor if not satisfied
Every Franchisee has direct access to Jim
A simple majority of Franchisees can require their Franchisor to sell out, if not satisfied with the service they receive.
My name is Wes Telford and I am the proud owner of Jims Carpet Cleaning Craigieburn. I am 31 years old and have never been satisfied with my career choices so I decided to take a risk and work for myself. I am now one of the few lucky people with a career that they enjoy and are good at, but which is also ideal for my young family. It has been the best decision ever, thanks to my Franchisor and a great support network!
My business has extended from carpet cleaning to upholstery, drapes, duct cleaning, stain removal, carpet protection, and tile and grout cleaning, Shortly I will take on strip and seal vinyl flooring.
Jim's is great for the ongoing training. All our guys are continually attending training courses to improve our skills. I see Jim's Group only getting bigger and better.
Having worked for household names like Westpac, ANZ and Citibank, and run my own business with AMP, I know the power of a recognised brand. Apart from instant recognition of the logo, Jim's has a reputation for quality work. In enquiring about a Franchise, I was impressed by the fast and helpful response.
Other bookkeeping Franchisors only seemed interested in what I could do for them. John Birse was focused on what Jim's could do for me. His passion and enthusiasm were obvious and infectious.
The Jim's system has been proven to work across many industries. The training is relevant and thorough and the support top class. After two years nothing has changed. In fact, I have seen a continued drive to improve and perfect the system.
I recommend that anyone considering starting their own business should consider Franchising, and Jim's in particular.
We have seen many independent businesses fail during 2009, and although this year has presented many challenges we continue to do well.
During boom times it is easy for a business to grow, but with plentiful work many people fail to learn skills vital in the downturn. Jim's focus on exceeding customer expectations has been the foundation of our success.
Our decision to become Franchisees in 2004 was one of the best we have made. There is no limit to the income to be earned. The system suits people who want to work for themselves, and also those like us who want to employ people and build a major business by being motivated, disciplined and professional.
As the economy picks up we are confident our business will continue to grow. We look forward to reaching new goals and milestones.
After ten years working in the marine industry, constantly living out of our suitcases, my partner and I decided to take the big step to settle down, become land lubbers and raise a family.
We decided to take on the challenge of running our own business and searched for a model that would suit us. After a lot of research, the Jims Group system caught my eye due to the flexibility and ongoing support. More particularly, I was attracted to the fencing division due to the unique work environment and element of creativity involved.
I had not run my own business before, and not knowing a plinth from a paling, I started my fencing business. Three years later, most of my work comes from client referrals and word of mouth. Of course, I have the back up of the Jim’s lead system and the call centre with exceptional branding. I have also experienced excellent support from my franchisors which has been essential in my success.
The flexibility of running my own business has allowed me to spend quality time with my young family and have the ability to chuck my surfboard on the back of the ute if I have finished a job early and the waves are pumping!
This section is an overview of the Jim's Franchising system. For more detailed information, please click on the Division you are interested in. Each Jim's Division is a semi-autonomous business with its own logo, manuals, uniforms, marketing systems and internal training. Fees and conditions vary widely. What all have in common is a shared commitment to customer service and to the success of our Franchisees.
We have a passion for customer service, and for this we need the best people. Our selection system rejects hundreds of potential Franchisees per year. We look for people with high standards who take pride in their work.
Customer service pays. Most of our Franchisees are working at capacity, and we knock back tens of thousands of potential clients a year. This despite rapid growth and an advertising spend under 2% of turnover. New Franchisees are offered a Work Availability Guarantee, which involves doing free promotional work in return for a guaranteed minimum income. The great majority of Franchisees never need to claim. 
We work hard to earn our Franchisees the best possible income:
New Franchisees attend both a generic business training course and a technical one related to their Division. Franchisors provide ongoing support through regular meetings and one-on-one business coaching over the phone. This involves fast response to questions and a pro-active call at least once a month. 
We keep costs to a minimum. Among the benefits:
Our contracts and systems put Franchisees first:
My name is Wes Telford and I am the proud owner of Jims Carpet Cleaning Craigieburn. I am 31 years old and have never been satisfied with my career choices so I decided to take a risk and work for myself. I am now one of the few lucky people with a career that they enjoy and are good at, but which is also ideal for my young family. It has been the best decision ever, thanks to my Franchisor and a great support network!
Having worked for household names like Westpac, ANZ and Citibank, and run my own business with AMP, I know the power of a recognised brand. Apart from instant recognition of the logo, Jim's has a reputation for quality work. In enquiring about a Franchise, I was impressed by the fast and helpful response. 
We have seen many independent businesses fail during 2009, and although this year has presented many challenges we continue to do well.
After ten years working in the marine industry, constantly living out of our suitcases, my partner and I decided to take the big step to settle down, become land lubbers and raise a family.
