Learn how to Protect Yourself From Scams
At Jim’s, we take your security and privacy seriously. We understand that scams can be a serious concern for our clients, which is why we have compiled a list of frequently asked questions and their answers to help you stay protected from scams. Check out our list of common questions below:
How can I protect myself from scams?
To safeguard yourself from scams, never disclose your personal or financial information to anyone you don’t know. Be wary of unsolicited phone calls, emails, and messages that ask you to provide sensitive data or wire funds. Also, keep your antivirus and computer software up-to-date, and regularly monitor your bank accounts for unusual activity.
I received a suspicious email that claims to be from Jims. What should I do?
If you receive an email that appears to be from Jims and looks suspicious, do not click on any links or download any attachments. Forward the email to scam@jims.net, and we’ll investigate it. Alternatively, you can call us at 131 456 to report any fraudulent activity.
I received a phone call from someone claiming to be from Jims and asking for my personal information. What should I do?
If you receive an unsolicited phone call from someone who claims to be from Jims and asks you to provide your personal or financial information, do not disclose any information. Hang up immediately and report the incident to scam@jims.net or call us at 131 456.
I received a message claiming that I won a prize, what should I do?
Be cautious of unsolicited messages claiming you won a prize. It is likely a scam to obtain your personal information or money. Do not click on any links or provide any personal information. Delete the message or forward it to scam@jims.net.
I entered my credit card information on a website claiming to be related to Jims and now I’m worried it may be a scam, what should I do?
Monitor your credit card transactions for any suspicious activity. Contact your bank or credit card company to report the incident and request a new credit card. Be cautious of websites that ask for your personal or financial information and always verify the website’s legitimacy.
I received a message claiming that my account has been locked and I need to provide my login information to unlock it, what should I do?
Do not provide any personal or login information. It is likely a phishing attempt to steal your information. Contact Jims.net directly to verify if there are any issues with your account.
What should I do if I receive a fake invoice or bill?
Verify the source of the invoice or bill by contacting us directly at 131 546. Do not click on any links or download any attachments in the message.
What should I do if I think I have fallen victim to a scam?
If you suspect that you have been scammed, act quickly to minimize the damage. Contact your bank or credit card company to freeze your accounts and dispute any unauthorized transactions. Also, report the incident to the relevant authorities, such as the Australian Cyber Security Centre, and file a complaint with the Australian Competition and Consumer Commission.
If you need immediate assistance, please call us right away.
It’s crucial that you get in touch with us immediately in the following scenarios:
- You have transferred money or authorized a payment due to a scam
- You have provided your identity or banking details to someone you suspect is a scammer
- You have discovered transactions that you did not authorize.
Additional useful sources
Australian Cyber Security Centre (ACSC)
The ACSC (Australian Cyber Security Centre) which is a unified center for cybersecurity in Australia, integrates cybersecurity capabilities from various government agencies into one location. It serves as a central point for cooperation and sharing of information between public and private sectors to fight against cyber threats. The ACSC also offers up-to-date and practical information on how individuals and small businesses can safeguard themselves from cyber threats, including online scams, software weaknesses, hazardous online conduct, and malicious activities.
ReportCyber
ReportCyber is a confidential platform that allows individuals to report cybercrime and online incidents that may violate Australian laws. It serves as a secure reporting and referral service for such incidents. The website of ReportCyber not only provides a reporting mechanism but also offers valuable information regarding cybercrime.
Australian Competition and Consumer Commission (ACCC) - ScamWatch
The Australian Competition and Consumer Commission (ACCC) operates ScamWatch, which offers guidance to individuals and small enterprises on identifying, preventing, and reporting fraudulent activities.
IDCARE
IDCARE is a non-profit organization that offers assistance to individuals who have experienced identity theft. Their services are personalized to each individual and include guidance on how to protect your identity from further theft or misuse. You can contact IDCARE at 1800 595 160 and their services are provided at no cost.
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