Beware of scams

Alert: Avoid Jim’s Group Fake Offers, Scam Websites, Social Media Impostors and protect your personal information

At Jim’s Group, we take pride in our diverse range of services – from mowing your lawn to cleaning your home, we’re here for you. However, we also want to ensure that your experience with us is not just excellent but also secure.

VERIFY OUR WEBSITES

Jim’s Group operates multiple divisions, each with its own domain. Whether you’re booking a mowing service or any other of the 50+ divisions, always ensure that the website address is a legit Jim’s Franchise website.
Our official website in Australia is jims.net. You can trust links to divisions and services on that page.

Some divisions may not appear on jims.net. If you are unsure, please call 131 546 to be certain you are booking with a real Jim’s division, or contact infotech@jims.net to check whether a website is legitimate or fake.

INTERACT WITH OFFICIAL SOCIAL MEDIA ACCOUNTS

Please avoid sharing any personal details with unverified accounts claiming to represent Jim’s Group. If you’re uncertain, contact Jim’s Group Head Office directly at the official number provided on our website.

Below find some of our official social media accounts:

REPORT SUSPICIOUS ACTIVITY

If you encounter a questionable website or suspect a scam involving Jim’s Group, report the issue to the Australian Competition & Consumer Commission (ACCC) via scamwatch.gov.au.

 if you do get scammed,

  • Please contact the bank where the payment was made as soon as possible to report the transaction as suspicious. They may be able to stop or reverse the payment, be sure to keep a record of any communication.
  • Use Facebook’s Report feature to flag the fake page and any messages related to it. Reporting it as impersonation or fraud can help get it taken down. Taking screenshots of all conversations and payment details will be useful.
  • It would be advisable to file a police report for fraud, providing them with all relevant evidence like screenshots, bank details, and any account names connected to this.
  • Keep all records organized, screenshots of the Facebook page, chats, payment receipts, and any correspondence with the bank, including dates and times.

Learn How To Protect Yourself From Scams

At Jim’s, we take your security and privacy seriously. We understand that scams can be a serious concern for our clients, which is why we have compiled a list of frequently asked questions and their answers to help you stay protected from scams. Check out our list of common questions below:

How can I protect myself from scams?

To safeguard yourself from scams, never disclose your personal or financial information to anyone you don’t know. Be wary of unsolicited phone calls, emails, and messages that ask you to provide sensitive data or wire funds. Also, keep your antivirus and computer software up-to-date, and regularly monitor your bank accounts for unusual activity.

I received a suspicious email that claims to be from Jim’s. What should I do?

If you receive an email that appears to be from Jims and looks suspicious, do not click on any links or download any attachments. Forward the email to infotech@jims.net, and we’ll investigate it.

I received a phone call from someone claiming to be from Jim’s and asking for my personal information. What should I do?

If you receive an unsolicited phone call from someone who claims to be from Jims and asks you to provide your personal or financial information, do not disclose any information. Hang up immediately and report the incident to 

I received a message claiming that I won a prize, what should I do?

Be cautious of unsolicited messages claiming you won a prize. It may be a scam to obtain your personal information or money. Do not click on any links or provide any personal information. Delete the message or forward it to infotech@jims.net for confirmation.

I entered my credit card information on a website claiming to be related to Jim’s and now I’m worried it may be a scam, what should I do?

Monitor your credit card transactions for any suspicious activity. Contact your bank or credit card company to report the incident and request a new credit card. Be cautious of websites that ask for your personal or financial information and always verify the website’s legitimacy.

I received a message claiming that my account has been locked and I need to provide my login information to unlock it, what should I do?

Do not provide any personal or login information. It is likely a phishing attempt to steal your information. Contact Jims.net directly to verify if there are any issues with your account.

What should I do if I receive a fake invoice or bill?

Verify the source of the invoice or bill by contacting us directly at infotech@jims.net. Do not click on any links or download any attachments in the message.

What should I do if I think i have fallen victim to a scam?

If you suspect that you have been scammed, act quickly to minimize the damage. Contact your bank or credit card company to freeze your accounts and dispute any unauthorized transactions. Also, report the incident to the relevant authorities, such as the Australian Cyber Security Centre, and file a complaint with the Australian Competition and Consumer Commission.

Additional Useful Sources

Australian Cyber Security Centre (ACSC)

The ACSC (Australian Cyber Security Centre) which is a unified center for cybersecurity in Australia, integrates cybersecurity capabilities from various government agencies into one location. It serves as a central point for cooperation and sharing of information between public and private sectors to fight against cyber threats. The ACSC also offers up-to-date and practical information on how individuals and small businesses can safeguard themselves from cyber threats, including online scams, software weaknesses, hazardous online conduct, and malicious activities.

ReportCyber

ReportCyber is a confidential platform that allows individuals to report cybercrime and online incidents that may violate Australian laws. It serves as a secure reporting and referral service for such incidents. The website of ReportCyber not only provides a reporting mechanism but also offers valuable information regarding cybercrime.

Australian Competition and Consumer Commission (ACCC)

The Australian Competition and Consumer Commission (ACCC) operates ScamWatch, which offers guidance to individuals and small enterprises on identifying, preventing, and reporting fraudulent activities.

IDCARE

IDCARE is a non-profit organization that offers assistance to individuals who have experienced identity theft. Their services are personalized to each individual and include guidance on how to protect your identity from further theft or misuse. You can contact IDCARE at 1800 595 160 and their services are provided at no cost.