In short: Small business IT support can give owners one point of contact for websites, domains, email, internet, Wi-Fi, hardware, storage and cybersecurity instead of managing each system separately. Jim’s IT Abbotsbury franchisee Liborio Romano supports businesses ranging from small teams to a manufacturing client with 54 full-time staff.
BLUF: In a Jim’s Podcast episode, Liborio Romano joined Jim’s IT Abbotsbury in January 2026 after around 10 years of experience across corporate IT, MSPs, the federal government, engineering, management, and leadership roles. He explained how he now uses systems such as network-attached storage (NAS), managed networking, and technology automation to support Australian businesses.
Small business IT support lets an owner hand technical responsibilities to someone who can manage them while the owner focuses on running the business. Liborio has already recorded 40 commendations or five-star ratings through Jim’s FMS system while building a service focused increasingly on B2B clients. This article explains his professional pivot, how managed IT works, where NAS storage can help, how Jim’s IT supports businesses and what owners should consider before managing complex systems themselves.
Watch the full episode below, or keep reading for the key takeaways.
Why Did Liborio Romano Leave Corporate IT To Run His Own Business?
Liborio Romano had spent around 10 years working in IT before joining Jim’s IT Abbotsbury in January 2026.
His background included corporations, government agencies and managed service providers. He had worked across private and public organisations and held engineering, leadership and management roles.
Eventually, climbing the corporate ladder no longer gave him what he wanted.
“I just wanted to take control of my career,” Liborio said.
His next move was business ownership.
“Nothing can really compare to running your own show.“
He initially handled a broad mix of Jim’s IT work, including residential customers. Over his first several months, however, he began shifting his attention towards the part of the industry he found most interesting: business-to-business technology support.
That means supporting companies with websites, domains, applications, emails, networking, storage, hardware, and other technology rather than limiting the service to individual computer repairs.
His early customer feedback also gives the story a measurable starting point. Liborio had received 40 commendations or five-star ratings from leads recorded through Jim’s FMS system.
What Can A Small Business Hand Over To Jim’s IT?
For Liborio, the model starts with a simple question: does the business need enough technology to require regular support without needing a full-time IT employee?
He gives examples of businesses with five, 15 or 20 employees.
These businesses may depend on websites, email, remote software, domains and connected devices every day, but the owner may still be trying to manage those systems personally.
That can become expensive in time.
Liborio says a technical problem he can resolve in five minutes may take somebody unfamiliar with the system five hours.
One of the most common requests he sees involves domains, registrars, websites, email, and DNS configuration.
Business owners can often keep these systems running themselves until something changes or stops working. At that point, troubleshooting can absorb hours of research.
Managed support shifts that responsibility.
“We worry about your technology environment, and you can worry about running your business and what you’re good at,” Liborio said.
His packages can range from managing a website to taking responsibility for almost the entire technology environment.
That can include internet services, routers, Wi-Fi access points, NAS drives, domains, email, laptops, mobiles and other hardware.
For businesses considering broader support, Jim’s provides information about its Jim’s IT services and other local service options through the Jim’s Group network.
Can NAS Storage Reduce Ongoing Cloud Storage Costs?
One technical system Liborio regularly discusses with media-heavy businesses is network-attached storage, or NAS.
A NAS gives a business dedicated storage connected to its network. Liborio describes systems using multiple large hard drives to hold the significant file volumes created by businesses working with photos and video.
His examples include real estate businesses, media companies and businesses producing wedding shoots.
These businesses can generate enormous quantities of files.
Cloud storage can work well for many organisations, but businesses dealing with large media libraries may also face recurring subscription costs as storage requirements increase.
Liborio says some of his customers choose NAS systems because they can install large hard drives without continuing to pay monthly cloud storage fees for the same volume of data.
NAS can also form part of a broader Australian data strategy.
Liborio previously worked in federal government and says he understands data sovereignty requirements. Some of his current customers need to keep their data in Australia.
That makes storage location an important business requirement rather than simply a question of capacity.
Pro Tips For Business Storage
1. Start with the amount of data you actually create.
A company handling large photography or video libraries has different requirements from an office storing basic documents.
2. Consider where the data needs to remain.
Liborio works with customers who have requirements to keep data in Australia.
3. Do not choose a storage system in isolation.
Storage sits alongside networking, devices, access and security, so the wider technology environment needs to be considered.
How Can 11 Or 12 Monthly Technology Bills Become One?
Managed IT can extend far beyond fixing a computer when something breaks.
Liborio says some businesses come to him after accumulating separate providers and bills for internet, domains, cloud services, emails, storage and hardware.
For businesses with 20 to 50 employees, he has seen technology environments generating 11 or 12 separate bills every month.
His managed model can consolidate those services into one bill.
His largest client discussed in the episode shows how far that model can go.
The unnamed manufacturing company has 54 full-time staff plus contractors working on six-month and 12-month contracts.
When a new employee starts, they may need a laptop, mobile, email account and login access.
Liborio says that seven days later, a provisioned laptop and mobile can be sent to the office where the new staff member will work.
The aim is to provide the practical function of ongoing technology support without requiring every smaller organisation to build a full internal IT department.
As Liborio describes it, the model occupies “that sweet spot between having a full-time technology person without paying for it, basically.“
What Does The Jim’s IT System Add Beyond Technical Skills?
Liborio brought around 10 years of technical experience into Jim’s IT, but the franchise structure adds systems around the individual operator.
The episode provides one clear example through FMS, where Jim’s Group tracks reviews and customer surveys. Liborio had recorded 40 commendations or five-star ratings through that system at the time of the interview.
The Jim’s brand also gives customers a central call centre and access to a broader network.
Prospective owners can review Jim’s information about franchisee training before making a decision.
The same applies to costs and earnings.
People considering a franchise can review how Jim’s franchising fees work and the information about how much a Jim’s franchise can earn rather than assuming Liborio’s customer numbers or experience represent guaranteed results.
Can Jim’s IT Support Businesses Outside Abbotsbury?
Liborio operates Jim’s IT Abbotsbury but does not limit his work to customers within one suburb.
He says he already works with clients in different Australian states and can manage many services remotely.
For local clients, he prefers to visit the business at least once, even when the eventual service can be delivered remotely.
That first visit becomes particularly important when physical infrastructure is involved.
A warehouse, for example, may have a very different networking requirement from a small office or home office.
Liborio gives the example of businesses trying to cover a 500-square-metre warehouse using the router supplied with their ISP plan.
In those environments, his work can include cabling, corporate Wi-Fi access points and cameras.
The local environment therefore matters less because of weather and more because of the building’s layout, its size, the number of devices and the way staff use the space.
For residential customers and people working from home, the requirements may be simpler. For a warehouse or multi-device business, a standard consumer setup may not match the operating environment.
How Can Small Businesses Use Cybersecurity And AI More Safely?
Liborio avoids claiming that every business is either secure or insecure without assessing its environment.
That matters because every company uses a different mix of hardware, software, and systems.
“It’s not one solution that does everything,” he said.
He recommends cybersecurity software, but says the solution should be selected around the individual business rather than applied as a universal package.
The same principle now applies to AI.
Businesses can connect AI tools to services including email and other business applications, but Liborio says owners should first understand exactly what the AI needs to access.
His advice is simple: “Just be careful.“
The system should do what the business expects without sharing information it should not share, accessing information it should not access, or taking actions outside the intended boundaries.
Liborio says his business is increasingly consulting on these requirements.
In 95% of the cases he discussed, the work progresses from consulting to implementation because clients find the process overwhelming.
That is another example of where small business IT support is moving beyond computer repairs and into broader technology management.
“There’s a lot to take into account, and it can go very wrong,” he said.
Standard Independent Contractor Vs Jim’s Professional Standard
| Feature | Standard Independent Contractor | Jim’s Professional Standard |
| Customer feedback | May use their own review process | FMS tracks reviews and surveys, with Liborio recording 40 commendations or five-star ratings |
| Service network | Usually dependent on one operator’s service scope | Jim’s IT had about 56 franchisees Australia-wide according to Liborio |
| Technology management | May work project by project | Liborio offers ongoing management from websites through to complete technology environments |
| Billing | Multiple providers can mean multiple invoices | Liborio has consolidated 11 or 12 monthly technology bills into one |
| New staff setup | Business may coordinate devices and accounts itself | A 54-staff client can have provisioned laptops and mobiles sent within seven days |
‘What we can do in five minutes might take someone five hours.’
Liborio Romano, Jim’s IT franchisee in Abbotsbury
Frequently Asked Questions
A managed service provider takes responsibility for agreed parts of a company’s technology environment. Liborio discusses managing websites, domains, email, internet, networking, storage, hardware and cybersecurity.
Liborio gives examples involving businesses with five, 15 and 20 employees, so a company does not need hundreds of staff before outsourcing becomes relevant. The key issue is whether managing technology is taking time away from the business.
Liborio says his services can range from managing a website to handling almost everything connected to a business technology environment. His examples include internet services, routers, access points, NAS storage, email, domains, laptops and mobiles.
Yes, depending on the services included. Liborio says he has seen businesses receiving 11 or 12 different technology bills per month consolidate them into one.
Liborio discusses a manufacturing customer with 54 full-time staff plus contractors. His team manages device provisioning and other parts of that client’s technology environment.
Yes. Liborio says he likes to visit clients at least once where practical, particularly during the initial setup of physical infrastructure such as Wi-Fi systems and cameras.
Yes. Liborio says he has clients in different Australian states and can deliver many managed services remotely after the necessary setup.
Liborio provides consulting around AI requirements, access and implementation. He says 95% of the cases discussed progress to implementation because clients often find the technical and security considerations overwhelming.
Key Takeaways
- Liborio Romano joined Jim’s IT Abbotsbury in January 2026 after around 10 years in corporate, government and MSP technology roles.
- He had received 40 commendations or five-star ratings through Jim’s FMS system at the time of the podcast.
- Managed IT can cover websites, domains, email, internet, Wi-Fi, NAS storage, cybersecurity, devices and other business systems.
- Liborio has seen businesses consolidate 11 or 12 monthly technology bills into one.
- His largest client discussed has 54 full-time staff, while his AI consulting moves to implementation in 95% of the cases described.
Ready To Spend Less Time Managing Your IT?
Need Someone To Take Care Of The Technology?
A small business should not have to lose five hours trying to solve a problem that an experienced IT professional may be able to resolve in five minutes.
Jim’s IT can provide local service backed by professional standards and the Jim’s National Guarantee, with support ranging from individual technology issues to ongoing business IT management.
Request your free quote from Jim’s IT today.
Could Your IT Experience Become Your Own Business?
Liborio Romano’s story shows how previous industry experience can be applied within a Jim’s Group business while giving the franchisee room to build a service around their strengths.
He moved from around 10 years in corporate, government and MSP technology roles into Jim’s IT and has increasingly focused his business on B2B managed services.
People considering the same path can explore owning a Jim’s franchise and understand the costs before deciding whether the model suits them.
Learn more about joining Jim’s Group at jims.net or call 131 546 today.