“Hi, Jim Penman here. In 2018 Catherine Moolenschot wrote a biography about me and the Jim’s Group called Jim’s Book, which was published by Wiley and is available in bookstores around Australia. She interviewed over one hundred people for the book, from staff to franchisees to family, and for a number of them I had to sign a document promising not to sue them for anything they told Catherine. Safe to say, not everyone thinks I’m a saint!
There are some quotes and things mentioned in the biography I don’t agree with, but overall the book does share an insight into my character, disastrous shortcomings, and strengths. I found it quite interesting to read what so many people think of me! And there was some surprising information in the book too, things that I didn’t even know had happened.
I’m often surprised by my success. It’s quite shocking that someone with the weaknesses I haven has been able to build Australia’s largest home-service franchise! But I am very driven to give great customer service and to make sure my franchisees can prosper in the Jim’s system. I have made some ridiculous mistakes over the years, and have gotten some things right.
If you’re curious to learn more about the Jim’s Group, or me, Jim’s Book by Catherine Moolenschot certainly shines a bright light on both.”