In a recent episode of the Jim’s Podcast, Laura Vella, owner of Jim’s Building Inspections Sydney, explains how years in high-pressure government and private certification led to burnout and a desire for more meaningful work. By combining accredited technical expertise with Jim’s systems, accountability, and communication standards, Laura now helps property buyers make informed decisions while improving safety outcomes across New South Wales.
Why Did an Accredited Building Certifier Leave Corporate Work?
Before joining Jim’s, Laura spent close to a decade in local government before moving into private certification. Her work focused on high-end residential projects in a heavily regulated environment.
While technically rewarding, the role came with long hours, constant disputes, and a reactive focus on non-compliance. Laura explained that she reached a point of burnout. She wanted to use her skills to help people proactively rather than arriving late in the process to highlight what had gone wrong.
That turning point came during a difficult project in Bondi. Laura contacted the Jim’s call centre and spoke directly with her future franchisor. From that first conversation, the process felt structured, transparent, and supportive.
What Makes Jim’s Building Inspections Technically Different?
Building inspections in Australia are largely unregulated. Laura explained that this creates significant variation in quality, tools, and reporting standards.
The technical edge clients rarely see
- Inspection duration: Jim’s inspectors typically spend one to two hours on site, not fifteen minutes.
- Access and coverage: Roof voids, subfloors, interiors, and exteriors are inspected wherever safely accessible.
- Evidence-based findings: Moisture meters, ladders, and specialist tools are used to support conclusions.
Pro Tips for Property Buyers
- Ask how long the inspection takes: Time on site directly impacts defect detection.
- Request a sample report: Compare clarity, detail, and structure before booking.
- Insist on verbal explanations: A written report without a follow-up call leaves buyers exposed.
Laura emphasised that the most important part of her service is the post-inspection phone call. This is where findings are explained in plain English, urgency is prioritised, and next steps are clarified.
How Does Pool Safety Expertise Add Real Value?
A major focus of Laura’s work is swimming pool compliance in New South Wales. She has provided expert evidence in multiple coronial inquests related to child drownings.
Under NSW legislation, properties with pools must have compliance certificates when sold or leased. Non-compliance can result in contract termination and financial loss.
Laura highlighted that:
- Pool gates must self-close and self-latch correctly
- Many non-compliances are hidden and easily missed
- Early inspections prevent tragic and avoidable outcomes
Her work extends beyond inspections into pool consulting. By reviewing designs during the planning phase, Laura helps builders and architects avoid costly compliance failures later.
Why Does Communication Matter More Than Price?
Laura explained that many clients come to her after poor experiences elsewhere. Common complaints include inspectors who cannot be contacted, rushed inspections, and unclear reports.
Jim’s Building Inspections prioritises:
- Clear expectations from the first call
- Fast report turnaround, often within twenty-four hours
- Ongoing support months after settlement if questions arise
This approach turns inspections into guidance, not just documentation.
How Does Jim’s Building Inspections Compare to Independent Operators?
| Feature | Independent Inspector | Jim’s Building Inspections Standard |
| Regulation | Unregulated market | National brand accountability |
| Inspection Time | Often brief | One to two hours on site |
| Tools Used | Visual only | Moisture meters and specialist tools |
| Communication | Report only | Report plus verbal walkthrough |
| Ongoing Support | Limited | Post-settlement assistance |
FAQ: Getting the Right Building Inspection
When should a buyer book an inspection?
As early as possible. Early inspections allow time for quotes, negotiations, or withdrawal if major defects are found.
Are strata reports enough for apartments?
No. Strata reports do not replace an independent building inspection of the specific unit and common defect risks.
Take the Next Step
Buying or Selling Property in New South Wales?
Protect your investment with a thorough inspection from an accredited professional backed by Jim’s national standards.
Request a building inspection with Jim’s Building Inspections today.
Considering a Career Change in Building or Certification?
Laura’s journey shows how experience can be redirected into meaningful, flexible business ownership. If you want professional support, balance, and accountability, explore what joining Jim’s could look like for you.
Learn more about joining Jim’s Group at jims.net or call 131 546 today.