Sam Jabbour and Alex Dib, franchisees with Jim’s Bathrooms & Resurfacing in Rowville, recently shared valuable insights about customer trust, quality workmanship, and why the Jim’s brand is changing the bathroom renovation industry for the better.
Why They Chose Jim’s
Both Sam and Alex came to Jim’s with decades of construction experience.
Sam has been working in bathrooms since he was 16, while Alex grew up around business and construction.
They weren’t looking for a new trade; they were already established builders.
What they wanted was a smarter way to grow.
“We were looking at marketing options,” Sam explained.
“One of the things I liked about the Jim’s brand was it’s a brand. It’s not just a company branding your company. It’s something people are familiar with. After the results we’ve been having recently, I’m very happy with the fact that we chose that path.”
Alex agreed, pointing out how quickly trust comes when you’re part of Jim’s Group, Australia’s largest franchise network with more than 5,500 franchisees.
“We were a bit surprised with the lead generation that it’s brought forward. But then again, it is Jim’s. Jim’s does everything. Good reputation. I suppose that’s why clients have trust in the brand.”
Backed by Training and Support
Joel Kleber asked how the transition from being independent builders to franchisees had gone.
Sam was quick to credit their franchisor.
“He doesn’t just choose anyone. He sent us through an extensive interview just to have us on board. He’s picking and choosing his guys quite carefully, so he wants to develop a really good team.”
That careful selection, combined with training, makes sure customers get reliable professionals.
“It keeps us honest. We have to get back to our clients promptly. Jim’s has created a business that is really catered to customers,” Sam said.
Customer Peace of Mind
For homeowners, one of the biggest fears in renovations is being left with poor workmanship or unfinished jobs.
Sam and Alex stressed that Jim’s systems give customers extra assurance.
“With Jim’s, we have requirements. We have to have all our insurance in place. Every job over $16,000 has to have domestic building insurance. Plus, you’ve got the backing of a massive corporation. The Jim’s warranty behind us makes sure that we’re honest and do everything right. If we don’t, you’ve got another form of backup.”
Alex added that clients notice the difference.
“When they see the work ethics we’ve got and the systems we’ve got in place, all the insurances, the waterproofing, electrical, plumbing, and whatever else, they visually see that. They’re probably thinking, thank God we went with Jim’s.”
Common Questions and Trends
Customers often ask about design trends and value.
Floating vanities, feature walls with herringbone tiles, and light gold finishes are among the most popular choices right now.
Sam explained, “Feature walls are great. They’re a really good, inexpensive way of making a bathroom or a renovated area look great.”
On the investment side, Alex said, “You can easily add a hundred grand to the value of a house” with well-executed bathroom and kitchen renovations.
Sam backed it up with a real-world example where a client made a $112,000 profit after a major renovation.
Doing Things Right
Both franchisees emphasized that shortcuts have no place in their work.
They use licensed specialists for every trade, no plasterers doing electrical or tilers doubling as waterproofers.
“Our waterproofer is meticulous. If my room’s not ready, he’ll walk away. If he doesn’t like the room, it has to be perfect for him to waterproof it and guarantee it,” Sam said.
Lessons for Franchise Owners
Sam and Alex’s experience highlights key lessons for all Jim’s franchisees:
- Leverage the Jim’s brand to build instant trust with clients.
- Be transparent and back your work with guarantees and insurance.
- Use proper trades for every part of the job to maintain quality.
- Stay current with trends while guiding customers through smart choices.
As Sam put it, “Clients invest a lot of money into their bathrooms, so we treat every job like it’s our own.”
For Jim’s franchise owners, their story is a reminder that trust, systems, and quality are the foundations of long-term success.
To learn more about franchise opportunities with Jim’s Group, visit jims.net.