Jim’s Group CEO, Jim Penman appeared on the lived experience which is a podcast about sharing stories of lived experience of those affected by mental illness hosted by Joel Kleber.
Joel: How important is mental health to you?
Jim: Mental health is a significant concern for us, as we have many people in our network. With around 5,000 Jim’s franchises, and even more when you consider staff, we often encounter mental health challenges. People struggle, receive complaints, and may not earn as much as they should, causing mental health to be a recurring issue. Consequently, it is a primary focus for us.
We have become more aware of mental health concerns, although it is unclear if there are more issues now or if people are simply more open to discussing them than in the past.
Mental health is often brought up when a franchisee receives numerous complaints and believes I should fire them, saying that it would be better for their mental health. In response, I emphasize that neglecting customer service and not having enough work to support their family would also cause distress. So, it’s not that simple.
Joel: What does Jim’s Group do for franchisees in this regard?
Jim: The most crucial factor we’ve discovered is fostering a sense of community. When Jim’s started, we initially provided leads and support through phone calls. However, we quickly realized that regular meetings with other franchisees were essential for creating a sense of community. These meetings facilitate learning about the business and forming friendships, which can be more vital than we initially realized.
Joel: What do you think about the investment in mental health initiatives?
Jim: I believe that funding for psychologists and other professionals is important, but the core issues often relate to community. I particularly admire the Mates Movement because men are less likely to seek help and are more prone to suicide. Any initiative that encourages a sense of community is beneficial. Engaging in various groups and communities is crucial, whether it’s through churches, sports clubs, volunteer organizations, or support groups.
Joel: What do you do to take care of your mental health?
Jim: I consider myself one of the happiest people on the planet. I have a fantastic job with a meaningful mission that positively impacts thousands of people and their families. My life has purpose, I enjoy excellent health, and I have strong relationships with my family and colleagues. All of these factors contribute to my mental well-being.
Joel: How do you maintain your family’s mental health?
Jim: For family mental health, specific practices like having family dinners are essential. We have rules, such as sitting together without distractions from phones or the television, and we make time for regular outings. Fostering a sense of community and connection is crucial.
Joel: How does your research help with mental health or illness issues?
Jim: Our research involves studying rats subjected to mild food restriction, examining changes in their physiology, and looking for ways to replicate those changes in humans. We believe this could lead to treatments that encourage people to think more long-term, potentially reducing issues related to substance abuse, gambling, and other short-term fixes.
Joel: How important do you think your faith is?
Jim: Faith provides a sense of belonging and support, even if being religious is less common these days. Being around other Christians encourages positivity and gratitude. By continuously praising and thanking God for blessings, we maintain a grateful mindset, which contributes to mental well-being.
Joel: What are your thoughts on Tall Poppy Syndrome?
Jim: I’m not bothered by Tall Poppy Syndrome. I think it shows that Australians value equality. Australians don’t necessarily dislike successful people, but they do object to those who flaunt their wealth and think they’re better than others just because they have more money.