In the rapidly evolving tech industry, having reliable support and a strong brand can make all the difference. Yasi Fernando, a Jim’s IT franchisee talks about how Jim’s IT can help you build a successful technology business, offering unmatched support and growth opportunities.
The Journey with Jim’s IT
From IT Enthusiast to Business Owner
Yasi Fernando joined Jim’s IT with a strong background in the IT industry, having worked for various companies and running his own computer repair business.
“I always wanted to start my own business,” Yasi recalls.
His journey with Jim’s IT began when he was exploring different franchise opportunities and was impressed by the support and quick response from the team.
“Tony was in touch with me pretty much within five minutes of the inquiry,” says Yasi.
Customer Satisfaction and Service Excellence of Jim’s Group
Diverse Range of IT Services
Jim’s IT offers a wide array of services, from setting up new devices to providing cybersecurity solutions, ensuring that customers’ diverse needs are met.
Yasi has found success by not limiting the services he offers, stating, “I have pretty much done everything that Jim’s IT provides on the website.”
Building Long-Term Customer Relationships
Building strong relationships with customers is key to repeat business.
Yasi emphasizes the importance of follow-up and personalized service, “I always talk to customers, check up with them, and apply follow-ups after five days. This approach has led to additional jobs and strong customer loyalty.”
Operational Strategies for Success
Efficient Time Management
Managing time and energy effectively is crucial for running a successful IT franchise.
Through Jim’s Group’s system, franchisees were able to manage their time efficiently, allowing them to balance their work and personal lives while maintaining healthy habits.
Implementing Effective Systems
Setting up efficient systems can streamline operations and save time.
Yasi recommends using customer databases and apps for managing client details and appointments.
The Competitive Edge of Jim’s IT
Cost-Effective and Transparent Pricing
Jim’s IT stands out in the market by offering competitive and transparent pricing.
“We don’t charge any call-out fees. If you can’t fix it, the customer shouldn’t be charged,” says Yasi.
Unlike other companies that charge exorbitant fees just for a visit, Jim’s IT ensures that customers are only charged for the work done.
Trusted and Reliable Brand
Jim’s IT is backed by a strong brand with a reputation for reliability and quality service, a significant advantage in attracting and retaining customers.
Expanding Your IT Business with Jim’s IT
Targeting Small and Medium Businesses
While most of Yasi’s current clients are domestic customers, he sees great potential in expanding services to small and medium businesses.
“I have current discussions with small businesses to come up with an MSP type of provider,” Yasi explains.
A strategy like this can lead to more regular and higher-value contracts.
Leveraging Advanced IT Solutions
Jim’s IT franchisees are equipped with the latest tools and training to offer advanced IT solutions.
“I’ve built custom PCs and provided cybersecurity solutions, which have been very popular,” Yasi shares.
From custom PC builds to comprehensive cybersecurity measures, franchisees can cater to the evolving needs of the market.
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