Josh started with Jim’s Carpet Cleaning, but when the business was going well, he decided to add Jim’s Car Detailing too. Now he runs both services while focusing on fast lead response, strong customer service, technical knowledge, and social media to keep growing.
Watch the video above, or keep reading for the full Q&A.
Can You Run Carpet Cleaning And Car Detailing At The Same Time?
Josh runs both Jim’s Carpet Cleaning and Jim’s Car Detailing after starting with carpet cleaning and later adding car detailing.
Josh started with Jim’s Carpet Cleaning, found it was going well, then added Jim’s Car Detailing because he also enjoys cars. His experience shows that one operator can run both divisions, but the work still demands technical knowledge, customer service and ongoing learning across two different service categories.
For Josh, the Jim’s Group system suits the way he wants to work. He says carpet cleaning was going well before he tested car detailing and decided to buy into that division as well. Rather than replacing one business with another, he built around two services he was interested in running.
Someone considering the car side of the business can also learn more about the Jim’s Car Detailing franchise.
Why Did Josh Add Car Detailing After Starting With Carpet Cleaning?
Josh added car detailing because his carpet cleaning business was going well and he also liked cars.
He did not describe the second division as a sudden change of direction. He first went into car detailing, tested it, and then decided to buy the car detailing business as well. That gave him a way to keep operating in carpet cleaning while building another service around an area he personally enjoyed.
That interest matters because Josh repeatedly comes back to learning and becoming better at the work. He does not treat either service as something that can run on interest alone. He talks about technical knowledge, customer service, and learning new ways to market the businesses.
What Do You Need To Know To Run A Carpet Cleaning Business?
Josh says you need to understand carpet types, how to treat stains, and keep learning as you work.
Carpet cleaning involves more than arriving with equipment and treating every surface the same way. Josh specifically mentions knowing the type of carpet and understanding how stains should be treated. Those details affect how a franchisee approaches the job and how confidently they can explain the work to a customer.
He also says he always likes to keep learning. That applies to the service itself and to the way the business operates. Someone researching the field can read more about starting a carpet cleaning business with Jim’s Group.
How Does Josh Use Social Media To Grow Both Businesses?
Josh uses Facebook, videos, and paid promotion to show how the work is done and test new ways to grow both businesses.
He says social media is helping with both car detailing and carpet cleaning. For car detailing, he records the work and speeds the footage up so people can see the process. He describes the approach as still early and a work in progress, which shows he is testing rather than pretending he has already found a perfect formula.
Josh also puts some advertising money behind the videos. At the same time, he is paying attention to AI and how social media works so he can apply new strategies. His focus is practical: learn what is changing, test it, and use the information to keep growing the businesses.
Prospective franchisees can also compare Josh’s experience with the broader Jim’s Group franchise model before deciding whether the structure suits them.
How Quickly Does Josh Respond To New Leads?
Josh says he calls a new lead within two minutes.
That response time is one of the clearest numbers in his explanation. He does not describe a complicated sales script. His approach starts with getting back to the customer quickly and sounding happy to be speaking with them.
Josh says customers can answer the phone in a flat mood, so he tries to lift the energy of the conversation. The aim is not to overcomplicate the call. He wants the customer to feel that the person on the other end is engaged, interested and ready to help.
For a service business, that first contact also sets expectations for the rest of the job. Josh links quick response with simple communication, arriving on time and doing good work.
Does Josh Give Prices Over The Phone?
Josh says he tries to give prices over the phone while making it clear that the price may change depending on the condition of the job.
That qualification matters. A carpet, stain, vehicle or interior may not match what the customer describes before the franchisee sees it. Josh still tries to give the customer useful pricing information early, but he does not present the first figure as fixed when the actual condition could change what needs to be done.
His approach keeps the conversation simple. Give the customer a useful starting point, explain what could affect the price and avoid creating expectations that may not match the work once you arrive.
What Does Josh Think Good Customer Service Looks Like?
Josh says customer service is the main thing, and his approach is to respond quickly, lift the customer’s mood, arrive on time and keep things simple.
He believes the way a franchisee sounds on the phone matters. When a customer answers without much energy, Josh tries to elevate the mood rather than matching it. That small change can make the conversation feel more positive from the beginning.
He also connects trust with reliability. He says customers know the team will come and do a very good job. He backs that up with straightforward habits such as calling quickly and arriving on time.
Nothing in his explanation depends on a complicated customer service framework. His version is practical: sound like you enjoy what you do, communicate clearly, show up when promised and complete the work well.
Why Does Josh Say You Need To Become An Expert?
Josh says becoming an expert matters because knowing what you are doing gives you more confidence in how you perform and price the work.
His advice is to work more on yourself, focus on customer service, and become an expert. He then makes the pricing connection directly: “If you know what you’re doing, you can charge depending on what you do.”
That point connects back to carpet knowledge, stain treatment, and ongoing learning. Expertise gives a franchisee a stronger basis for explaining what a job requires instead of treating every customer request as identical.
Josh also keeps learning outside the technical side of the work. He is watching changes in AI and social media because he believes new information can help him apply better strategies and continue growing.
What Business Differences Does Josh Notice Between Australia And Colombia?
Josh says he sees stronger opportunities to succeed in business in Australia than in Colombia.
He also points to climate differences. He describes Colombia as tropical and contrasts that with Australia having winter. His broader point is that the operating environment feels different to him, both in everyday conditions and in the opportunities available to someone running a business.
Want To Learn More About Running A Jim’s Franchise?
Josh’s experience centres on a simple combination: learn the work, respond to customers quickly, keep improving your service, and test marketing that shows people what you do.
If running a service business under the Jim’s Group name is something you are considering, explore how to own a Jim’s franchise and compare the divisions, support and business structure before making a decision. You can also call 131 546 to make a franchise enquiry.