When it comes to running a successful business, having the right insurance coverage is crucial.
For franchisees within the Jim’s Group, that coverage comes in the form of Jim’s Insurance – a unique, in-house insurance solution that has been providing protection for over 12 years.
Explore the history, benefits, and inner workings of Jim’s Insurance, as told by Jadran Sango, the long-time manager of this essential service.
The Humble Beginnings of Jim’s Insurance
Jim’s Insurance didn’t start out as a well-oiled machine.
In fact, Jadran Sango, who joined the team in 2012, recalls the early days as a real challenge.
The initial years were marked by a revolving door of managers and a lot of “fire-fighting” to get the business on track.
But Sango and his team were determined to turn things around.
They rolled up their sleeves and got to work, focusing on building a reasonable product and improving the service levels.
The Importance of Protecting the Jim’s Group
The driving force behind Jim’s Insurance was the need to ensure that all Jim’s Group franchisees had the necessary liability coverage.
Prior to the introduction of Jim’s Insurance, a staggering 800 franchisees were operating without current insurance coverage.
By bringing insurance in-house, Jim’s Group was able to guarantee that every single franchisee had the necessary coverage, protecting both the franchisees and the overall group.
The Unique Advantages of Jim’s Insurance
One of the key benefits of Jim’s Insurance is the level of understanding and support that the underwriters have for the Jim’s Group structure and the services provided by franchisees.
This deep understanding allows Jim’s Insurance to provide coverage that goes beyond the basic “mowing” service.
The underwriters’ familiarity with the Jim’s Group means that franchisees are covered for the full range of services they provide, rather than being limited to a narrow definition of their work.
Streamlining the Claims Process
Another significant advantage of Jim’s Insurance is the streamlined claims process.
Sango emphasizes the importance of providing all the necessary information upfront when making a claim.
This attention to detail ensures that claims are processed efficiently, minimizing the stress and disruption for franchisees.
Sango also highlights the importance of personal accident claims, where Jim’s Insurance works closely with the underwriters to ensure that valid claims are paid out quickly.
Keeping Premiums Affordable
One of the common concerns among franchisees is the cost of insurance premiums.
Sango addresses this issue by explaining the group-based approach that Jim’s Insurance takes.
By managing the group’s claims and risk profile, Jim’s Insurance has been able to keep premiums stable, with no increase in the latest renewal.
This proactive approach to managing the group’s insurance needs has allowed Jim’s Insurance to provide affordable coverage without compromising on the quality of protection.
Expanding Beyond the Jim’s Group
While Jim’s Insurance has been primarily focused on serving the Jim’s Group franchisees, the team is now looking to expand its offerings to the general public.
The goal is to provide the same level of personalized service and competitive pricing to the broader market, leveraging the expertise and relationships that Jim’s Insurance has built over the years.
The Unique Culture of the Jim’s Group
Working within the Jim’s Group has been a unique experience for Sango, who appreciates the dynamic and supportive environment.
Sango highlights the collaborative nature of the Jim’s Group, where different departments work together to support each other.
The lack of red tape and the ability to directly approach Jim Penman with ideas and feedback is another aspect that Sango values.
Shout-outs to Supportive Underwriters
Throughout his tenure, Sango has worked closely with a number of underwriters who have been instrumental in the success of Jim’s Insurance.
He is quick to acknowledge their contributions, highlighting the support from companies like BR Risk, Pro Risk, and Point Underwriting.
Sango also extends his gratitude to Pete Marshall from Pro Risk, who has been there from the beginning, as well as the team at Rapid Solutions, who have provided an excellent online system for managing policies and claims.
A Broker You Can Count On
As Sango emphasizes, when it comes to insurance, it’s not just about the policy itself, but the relationship you have with your broker.
For franchisees within the Jim’s Group, Sango and the Jim’s Insurance team have proven to be reliable and dedicated partners, always willing to go the extra mile to ensure their clients are protected.
And for those outside the Jim’s Group, Sango extends an open invitation to explore the services of Jim’s Insurance.
Jim’s Insurance has come a long way since its humble beginnings, and Jadran Sango’s leadership has been instrumental in transforming it into a reliable and innovative insurance solution.
From the deep understanding of the Jim’s Group’s unique needs to the streamlined claims process and affordable premiums, Jim’s Insurance offers a level of personalized service that is hard to find elsewhere.
As the team at Jim’s Insurance looks to the future, expanding their offerings to the broader public, it’s clear that their commitment to excellence and customer satisfaction will continue to be the driving force behind their success.
Whether you’re a Jim’s Group franchisee or a member of the public in need of insurance coverage, Jim’s Insurance is a broker you can count on to have your back.
To learn more about Jim’s Insurance and the services they offer, be sure to visit their website at jims.net or call 131 546 (AUS) or 0800 454 654 (NZ). And don’t forget to subscribe to the Jim’s Group YouTube channel for more great content and business advice.
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