When it comes to protecting small businesses, one name stands behind the trusted policies of Jim’s Insurance—Jadran Sango.
With over 35 years in the insurance industry and more than a decade leading Jim’s Insurance, Jadran has turned a once-fragile division into a reliable, franchise-wide solution for over 5,500 Jim’s operators.
This is his story—how a quiet leader rebuilt trust, simplified insurance, and made it work for tradies, gardeners, cleaners, and every franchisee in between.
Jadran Sango: From Underwriter to Franchise Frontrunner
Jadran began his insurance career in June 1989 as an underwriter with NZI Insurance.
Over the next 20 years, he developed a specialty in commercial risk management and client relationships, eventually holding senior roles across multiple brokerages.
In 2012, he joined Jim’s Insurance Services.
At that time, the division was struggling with unstable systems, manager turnover, and confusion among franchisees.
Jadran rolled up his sleeves, working alongside Joel Kleber and later team members to clean up operations and re-establish credibility.
Building Jim’s Insurance From the Ground Up
Trust was low when Jadran arrived.
Many franchisees already had long-term brokers and didn’t want to switch.
But Jadran stayed focused on value—building policies that worked specifically for the Jim’s network.
“A lot of people had established relationships with their brokers… we had to earn their trust.”
He made sure every franchisee had what mattered most—public liability insurance—while creating policies tailored to real job risks: hedging, mowing, digging, cleaning, and more.
“We’re not here to rip anyone off… we’re here to help you when the time comes.”
Jim’s Insurance: Coverage That Makes Sense for Franchisees
Jadran’s success came from understanding that Jim’s franchisees need coverage that fits their day-to-day operations, not vague general policies.
So he built insurance packages with the right limits, right premiums, and the right turnaround times.
From excavators and trailers to accident cover and income protection, Jim’s Insurance now serves every division with clarity and care.
“The underwriters we deal with understand the Jim’s Group… they understand the structure and the coverages that are required.”
Jadran Sango Simplifies Jim’s Insurance with Smart Systems
One of Jadran’s most important upgrades was introducing an online insurance portal.
It allowed franchisees to manage their coverage quickly and easily—no back-and-forth emails, no paper delays.
“We introduced the online system… franchisees can take out their insurance and make sure they get their documents quickly.”
When it comes to claims, speed and simplicity matter.
That’s why Jadran worked to make the process clear and fast.
“If you give us everything we’ve told you in the email, claims get settled quickly. If it’s a straight-up-and-down claim… we move forward.”
Keeping Premiums Fair and Stable: Jadran Sango’s Approach at Jim’s Insurance
In an industry known for rising premiums, Jadran has helped Jim’s Insurance deliver what few others can: stability.
By grouping thousands of policies across the Jim’s network, his team manages risk collectively, helping keep premiums competitive.
“The insurer looks at the premium they receive and how many claims they pay out… we manage that closely.”
As a result, Jim’s Insurance recently passed on a 0% premium increase—a rare and welcome change in today’s market.
The Values That Guide Jadran Sango’s Leadership
Jadran doesn’t care for flash or hype.
His leadership is built on three things: service, systems, and stability.
He listens to franchisees.
He fixes problems before they grow.
He makes insurance simple so business owners can focus on what they do best.
Jadran is passionate about good old-fashioned service and listening to clients’ needs.
With a Diploma in Financial Services (Broking) and decades of experience in both small business and corporate environments, Jadran brings balance to every decision he makes.
Why Jim’s Insurance Works
Jadran Sango didn’t build Jim’s Insurance overnight.
He fixed broken systems, rebuilt trust, and developed a service that fits the unique needs of every Jim’s franchisee.
Today, Jim’s Insurance is known across the country as a trusted partner to thousands of small businesses—and that’s because Jadran stayed the course.
“Each Jim’s franchisee’s policy is 100% covered and active… we’re here to help when it matters most.”
Ready to Get Covered?
📞 Call 131 546 (AU) or 0800 454 654 (NZ)
🌐 Visit jimsinsurance.net.au or jims.net
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